ERP Functionalities in service companies

The ERP in the Services Sector, main functionalities

ERP for Service sector companies are adapted taking this into account. Here inventory has less specific weight in queries than, for example, customer information, so this software focuses more on responding to these needs.

It should be borne in mind that, in the current context, it has become even more important to anticipate. And this concept applies in several areas. First, with regard to your supplier policy, to reduce costs. On the other hand, when it comes to transactions, to save on expenses and travel. Finally, in your customer policy, to offer them what they need or something new.

Having said this, we can ask ourselves what specific advantages this type of tool provides for your company. The truth is that they are diverse and it is worth knowing them well. Well, we can point out some extremely useful functionalities that will help you generate value:

Centralised and real-time modifications

Automatic, centralised and real-time modifications are one of the advantages of ERP. Changes to the data will be made on the spot and, in this way, operations will not have to be repeated. This is a matter of importance in many areas, from merely commercial to inventory, Human Resources or accounting.

On the other hand, you should know that this feature can be activated from any device. The only thing that is necessary, and which makes a difference, is that access authorisation is required. Therefore, any authorised employee or manager will be able to include the modifications without the need to be at a fixed location. As a result, actions will not be duplicated and time will be better spent. After all, time is also money, so it should not be wasted at all.

Analogical operating methods, where there were physical archives or a single work centre, are a thing of the past. Today, multi-centre work is the order of the day, and the Covid-19 pandemic has only strengthened this trend.

Up-to-the-minute information to prepare marketing strategies

Big Data, today, is decisive in several ways. And it is clear that, in order to make decisions or assess situations, it is in your interest to have information and not to have to wait for it. In service companies, this change is key because changes are usually faster.

There are several types of reporting. And this is important because it allows you to make changes in the medium and long term. Often, you cannot spend time on this either because you do not have it or costs multiply, and this is particularly sensitive for SMEs. At this point, you will have a invaluable ally.

One of the advantages of the Service Sector ERP is that it can create reports automatically if you ask for them. This way, you will have the information quickly and it will be much easier for you to make comparisons.

Knowledge of customer preferences

Knowledge of customer preferences is another key aspect. Not in vain, in any company, but also in services, you need to know what your customer wants or their purchasing patterns. And, beyond the steps you can take to collect their information, it is good to anticipate their wishes.

Knowing your customer's preferences is essential because, in today's competitive environment, to be out of sync means losing them. Unfortunately, most of the time the client does not verbalise their wishes, but looks for another option. This makes having all the necessary authorised information is of great value for your company.

ERP specialised in service companies provides you with the background of each customer; From their purchase history to the enquiries they have made, as well as the follow-up we do. This will help you to adapt better, as far as possible, to their wishes.

Choosing the best suppliers

Choosing the right supplier for your needs is a matter of efficiency. And one of the advantages of this type of software is that you have a record of the suppliers, their prices and their offers. It is clear that, by comparison, you have more information to negotiate in the best possible way.

However, it should be noted that this choice is, first and foremost, preventive and anticipatory. The data you have at your disposal will allow you to make better decisions, but you will have to negotiate for results. However, Service sector ERP saves you time and money in your search.

For all these reasons, if you want to get a good price for your goods or supplies, ERP will make it easier to do so. In a few minutes you will have all the details you need right away.

Detection of new business opportunities

The detection of new business opportunities is a type of information that goes further. Sometimes, there are data that we do not identify or do not know how to match by hand, such as common purchasing patterns or preferences divided by different age or geographic groups. All this information, duly classified, allows you to find new business options.

In recent years, the possibility of locating new options for marketing is key. It is important to bear in mind that this is a decisive element in finding your niche in the market. And you may be surprised to learn that companies often do not have as clear a target as they might first appear.

ERP provides, as a differential, the possibility of ordering the information, so that it is easier for you to find those niches. Although the final decision is up to you, it is certain that this manoeuvre will make a difference.

Conclusion

Choosing Service Sector ERP will help you to be more competitive and generate value in several ways. Are you looking for a specific solution and don't know where to find it? Don't worry! In SEIDOR Business One we have several options for your company, facilitating implementation and providing leading technical support, as is the case with SAP software. Contact us and we will give you more information.